Frequently Asked Questions

  • How does truck-mounted steam cleaning work for carpets?

    Truck-mounted systems use a diesel-powered engine to generate 220°F steam at 500–1000 PSI, which penetrates deep into carpet fibers to loosen dirt, bacteria, and allergens. A powerful vacuum simultaneously extracts moisture and contaminants, leaving carpets cleaner and faster-drying. At Whibbie, our proprietary steam engine trucks deliver professional-grade results using just two lines connected to your home.

  • What's the biggest advantage of true steam cleaning over other methods?

    True steam cleaning uses high-temperature water vapor that kills bacteria, pathogens, and allergens without harsh chemicals, making it the preferred method by most carpet manufacturers. It's hypoallergenic, safe for families and pets, and improves indoor air quality. Whibbie's IICRC-certified team uses advanced truck-mounted equipment to deliver deep, lasting clean results across all surface types.

  • How long does it take for carpets to dry after steam cleaning?

    With truck-mounted steam extraction and fast-drying methods, most carpets dry within 6–12 hours depending on humidity, airflow, and carpet thickness. The powerful vacuum system removes more moisture than portable units, speeding up drying time. In Piscataway's humid summers, we recommend using fans or AC to help accelerate the process.

  • Can steam cleaning remove pet odors and stains from upholstery?

    Yes, steam cleaning effectively breaks down organic matter and bacteria causing pet odors while lifting stains from fabric fibers. Whibbie uses pet and family-friendly solutions combined with gentle steam-safe methods that refresh sofas, chairs, and other upholstery. For severe stains, pre-treatment and enzyme-based spot removers may be applied before steaming.

  • Is steam cleaning safe for sealed hardwood floors?

    Yes, when using low-moisture wood-safe steam techniques designed specifically for sealed hardwood. Whibbie's process removes grime and enhances the natural wood finish without saturating or damaging the surface. Unsealed or waxed floors should not be steam cleaned, as excess moisture can cause warping or discoloration.

  • What's the difference between tile cleaning and grout sealing?

    Tile cleaning uses high-temperature steam to remove mold, bacteria, and buildup from ceramic or porcelain surfaces and grout lines, restoring their original appearance. Grout sealing is an optional follow-up service that applies a protective barrier to prevent future staining and moisture penetration. At Whibbie, we offer sealing after cleaning for long-lasting results.

  • When should you schedule carpet steam cleaning for your home?

    Most homes benefit from professional steam cleaning every 12–18 months, or more frequently in high-traffic areas or homes with pets and children. Scheduling before allergy season or after winter can improve indoor air quality. Whibbie recommends seasonal cleaning in spring or fall for Piscataway residents to maintain freshness year-round.

  • What affects the cost of professional tile and grout cleaning?

    Cost depends on total square footage, grout condition, type of tile, and whether sealing is requested after cleaning. Heavily soiled or mold-affected grout may require additional treatment time. Whibbie provides transparent pricing based on surface area and condition, with optional sealing available to extend results.

  • How does water damage restoration prevent mold growth?

    Rapid water extraction, thorough drying, and dehumidification remove moisture within 24–48 hours, which is critical to preventing mold spores from colonizing. Whibbie uses commercial-grade equipment to dry carpets, padding, and subfloors quickly. Fast response times and insurance-friendly documentation help minimize long-term damage and health risks.

  • Can pressure washing damage concrete driveways or sidewalks?

    When done correctly with surface-safe pressure settings, concrete cleaning is safe and highly effective at removing oil, dirt, and stains. Using excessive PSI or incorrect nozzles can etch or pit softer concrete. Whibbie's commercial-grade pressure washing equipment is calibrated for residential and commercial surfaces to improve curb appeal without causing damage.

  • Why do commercial floors need VCT stripping and refinishing?

    Over time, wax and floor finish layers dull, scratch, and trap dirt, making floors look worn and unsafe. Stripping removes old coatings, and refinishing applies fresh high-durability protective layers that restore shine and improve traction. Whibbie offers scheduled maintenance to keep commercial floors in New Jersey looking polished and professional year-round.

  • Does humid New Jersey weather affect carpet drying times?

    Yes, higher humidity slows evaporation and can extend drying times by several hours. Running air conditioning, opening windows, or using fans helps circulate air and speed up the process. At Whibbie, our truck-mounted extraction system removes significantly more moisture upfront, reducing drying time even in Piscataway's humid climate.

  • How does truck-mounted steam cleaning differ from portable machines?

    Truck-mounted systems deliver 500-1000 PSI of 220°F steam with engine-driven vacuum power, providing deeper extraction and faster drying than portable units. At Whibbie, our custom-built diesel steam engine trucks use only two lines to bring commercial-grade cleaning directly to your door, removing more dirt, bacteria, and allergens in one pass.

  • What's the recommended drying time after carpet steam cleaning?

    Most carpets dry within 6 to 12 hours when cleaned with professional truck-mounted equipment and fast-drying methods. Proper ventilation and low humidity speed up the process. At Whibbie, our high-powered vacuum extraction removes more moisture upfront, helping carpets dry faster and reducing the risk of mold or mildew.

  • Can steam cleaning remove pet odors from carpets?

    Yes, high-temperature steam cleaning kills odor-causing bacteria and lifts embedded pet waste from carpet fibers. At Whibbie, we use pet and family-friendly solutions combined with 220°F steam to eliminate odors at the source, leaving your carpets fresh and odor-free without harsh chemicals.

  • Is grout sealing necessary after tile steam cleaning?

    Sealing grout after cleaning helps protect against stains, moisture, and bacteria, extending the lifespan of your tile floors. At Whibbie, we offer professional grout sealing following high-temperature steam cleaning to lock in that just-cleaned look and make future maintenance easier.

  • What surfaces can be cleaned with low-moisture steam?

    Low-moisture steam is safe for sealed hardwood floors, upholstery, area rugs, and other water-sensitive surfaces. It removes grime and bacteria without saturating the material. At Whibbie, we adjust steam pressure and moisture levels based on surface type to protect your investment while delivering a deep, lasting clean.

  • How often should commercial carpets be steam cleaned?

    High-traffic commercial carpets should be steam cleaned every 3 to 6 months to maintain appearance, remove allergens, and extend carpet life. At Whibbie, we offer flexible scheduling and customized cleaning plans for offices, retail spaces, and facilities throughout Piscataway and central New Jersey.

  • Does steam cleaning improve indoor air quality?

    Yes, steam cleaning removes dust mites, allergens, bacteria, and pathogens embedded in carpets and upholstery, significantly improving indoor air quality. At Whibbie, our hypoallergenic, green steam methods are ideal for homes with children, pets, or allergy concerns, leaving your space healthier and fresher.

  • What's the biggest mistake homeowners make with upholstery cleaning?

    Many people over-wet fabric or use harsh chemicals that damage fibers or leave residue. Professional steam cleaning uses controlled moisture and pH-balanced solutions to safely lift stains without harm. At Whibbie, we tailor our steam-safe methods to each fabric type, preserving color and texture while removing odors and dirt.

  • Can wood floors be safely steam cleaned?

    Yes, sealed hardwood floors can be steam cleaned using low-moisture, wood-safe techniques that remove grime without damaging the finish. At Whibbie, our IICRC-certified technicians use controlled steam application to enhance your floor's natural appearance and maintain its protective seal.

  • Why is immediate water extraction important after flooding?

    Rapid water extraction within 24 to 48 hours prevents mold growth, structural damage, and permanent staining to carpets and flooring. At Whibbie, our emergency water damage restoration includes fast extraction, drying, dehumidification, and surface recovery with insurance-friendly documentation to minimize long-term damage.

  • How does New Jersey humidity affect carpet drying times?

    High humidity in New Jersey, especially during summer, can slow carpet drying and increase mold risk. Professional truck-mounted equipment extracts more moisture upfront, reducing reliance on air drying. At Whibbie, we use powerful vacuum systems and recommend ventilation to ensure carpets dry quickly, even in humid conditions.

  • What's included in VCT strip and refinish service?

    VCT strip and refinish involves removing old wax and finish, deep cleaning the vinyl tile, then applying high-durability protective coatings for shine and traction. At Whibbie, we use commercial-grade equipment and offer scheduled maintenance plans to keep your business floors looking professional and safe year-round.

  • What services do you offer?

    At Whibbie, we offer a wide range of professional cleaning services for both residential and commercial spaces. Our services include carpet steam cleaning, upholstery cleaning, tile and grout cleaning, wood floor deep cleaning, pressure washing, and VCT strip/waxing. With our advanced equipment and dedication to customer satisfaction, we ensure exceptional results every time.

  • Do you guys move furniture?

    Great question, so our technicians move everything except, beds, electronics, and breakables for liability reasons of course. We just ask that you run a vacuum across the floor and pick up all small items before we arrive.

  • What exactly do you guys do for wood floors?

    All hardwood floors should be deep cleaned regularly. There are 3 different types of wood floors that consist of laminates, composites, and real wood. Whibbie will assess your floors and determine the best method of cleaning and refinishing your wood flooring.

  • What method of carpet cleaning do you guys use?

    The preferred method of carpet cleaning by most carpet manufacturers is steam cleaning. Experience the power of our cutting-edge truck-mounted diesel steam cleaning technology! Say goodbye to bacteria, pathogens, stains, and allergens as we rejuvenate your carpets, leaving them fresh, clean, odor-free, and good as new again!

  • How long do the carpets take to dry?

    Thank you for your inquiry! We utilize specialized diesel burners on our trucks that produce steam at 220 degrees. With the truck-mounted engine vacuum, it is an efficient process that ensures about 95% of the moisture is removed from your carpet, typically allowing it to dry completely within approximately 6-12 hours. During this time, you can walk on the carpet, but please exercise caution when transitioning from the wet carpet to hard surfaces to avoid slipping.

  • What is your appointment window?

    We offer 3-hour arrival windows for our technicians. You’ll receive a call or text notification when they are approximately 30 minutes away.

  • How long does cleaning usually take?

    Cleaning typically takes 1-3 hours, depending on the condition of the area/upholstery. Commercial jobs may take longer based on size.

  • Do you guarantee removal of all spots or stains in the carpet?

    We cannot guarantee the removal of all spots or stains, as some substances may permanently discolor carpet fibers. Factors like the age and type of carpet also influence results. Our technicians will assess the situation beforehand, but some issues may only become apparent during cleaning.

  • What do you consider to be an area?

    An area is typically defined as a room up to 200 square feet (10 x 20). Living room/dining room combos count as two areas. Areas over 200 but less than 400 square feet are priced as two. Non-standard areas (bathrooms, halls, landings, walk-in closets, etc.) are priced separately, often at a reduced rate. Sizes may vary